Any access and / or use of the site implies compliance with all provisions of these terms and their acceptance. They therefore constitute a contract between the company and the User / Customer.


• Customer: means any natural person who acts for purposes that are not part of his commercial, industrial, artisanal or liberal activity, at least 18 years old and having ordered at least once on the Site . The Customer has a customer account.

• Identifier: means the e-mail address necessary to identify a User on the Site to access his account. 

• Password: is understood as the succession of characters which the User must keep secret and allowing him, with his ID, to access his account.

• Website:

• User: means any person using the site or any of the services offered on it.

• Identified User: means any person using the site or any of the services offered on it and having an account

Conditions of access and use of the Site

The Website is accessible free of charge to any User who has access to the Internet.

The User is responsible for his computer equipment as well as his access to the internet. All costs relating to access to the Site remain the responsibility of the User / Customer. 

The User can access his account only after identification using his username and password. The User is required to keep his Username and Password secret and must not communicate them to a third party.

The company will implement all means to ensure access to the Site 24/24, 7 days / 7, but can not be held responsible for any problem, malfunction of the Site that would prevent any access to the Site and / or the different services offered by will do its best to solve any problem as soon as possible.

Account creation

The User has the possibility to create an account on the site if he wishes to access and benefit from the following services / offers:

• access the "My Favorites" page and / or add an article to favorites;

• access the gift card page and activate a gift card;

• access and activate a promo code associated with a user account in the shopping cart; 

• be kept informed of upcoming private sales;

• file a notice for an article;

• set up an alert on a product and / or brand;

• to order.

Each customer can only open one customer account. We reserve the right to cancel any multiple registrations without notice and to serve the affected customers, terminate their registration, or delete or modify the data without notice.

By creating an account, the User accepts these Terms and Conditions and our policy of protection of personal data.

Access to services includes subscription to newsletters The Identified User has the possibility at any time to modulate the information he wishes to receive or to unsubscribe by clicking on the link provided for this purpose located at the bottom of each of the newsletters. This link is also available on the Site in the "My Account" section.

The creation of an account on the Site is reserved for any individual who is at least 18 years old. Each User can only create one account.

All fields in the account creation form must be filled in except for the fields indicated as optional. Failure to answer will result in no account creation. All information entered by the User must be accurate. The Customer may enter a telephone number of your choice: office and / or mobile and / or home.

When the User creates an account on the Site, he receives an email confirmation of account creation the same day. reserves the right to delete any account that does not comply with these terms and conditions.


The General Conditions of Sale define the conditions applicable to the sales concluded between on the one hand the persons making a purchase via the website of hereinafter called "the Customer" and on the other hand the company SAI, hereinafter referred to as "". These conditions only concern non-commercial individuals.

Price of items and Order


All prices are quoted in euros all taxes included excluding shipping costs if order less than 50 euros or shipping outside France (see paragraph Shipping and Delivery)

The validity period of the prices of the articles proposed on is 24 hours as from their publication on the site Items will be billed based on rates in effect at the time of order registration. They remain the property of until the complete collection of the prize by This price is payable in full.


The Customer can place an order on the website

The order process is as follows:

• Choice of items and addition to the basket

• Validation of the contents of the basket

• Identification on the website if the Customer is not already identified

• Choice of delivery method

• Choice of payment method and acceptance of the GSC

• Payment validation

Our products are offered within the limits of available stocks.

Product offers are valid as long as they are visible on the site in question, while stocks last. In case of unavailability of the product, we will inform you by e-mail as soon as possible and will propose you either a product of quality and equivalent value, or the cancellation of your order. In case of cancellation of the order, the sums you have already paid will be refunded within thirty (30) days of the cancellation of the order.

Any order implies your acceptance of the prices and descriptions of the products you have placed in the basket.

If an expired payment does not occur within 3 days of sending the order confirmation despite one or more reminders by e-mail, we are entitled to declare unilateral resolution of the contract and to cancel the command. In the event of termination of the contract, we are no longer obliged to deliver the goods ordered; no rights will arise from the contract for either party. This means that the items ordered will be reserved for a maximum of 3 days from the order.

Payment, delivery

Unless expressly agreed otherwise in writing, the price is payable in cash, in full on the day of placing the order. The seller is not required to proceed with the delivery of the products ordered by you if the price has not been previously paid in full. Unless otherwise stipulated, the seller does not grant any discount. At the end of the ordering process, payment methods can be proposed to you to pay your purchases. Depending on the result of the analysis of the trust level of the transaction, we reserve ourselves not to offer you certain means of payment. Regardless of the method of payment you choose, any payment will be considered final only after actual and complete collection of the amounts by us. We only accept CB payments from the European Union, otherwise a bank transfer can be made to our account. We do not cover the costs of payments from third countries.


 bank transfer In case of payment by bank transfer, please transfer to the following account: Beneficiary: IBAN: FR76 1009 6180 8000 0210 2570 136 BIC: CMCIFRPP Note regarding payment by bank transfer: in accordance with European SEPA standards, transfers between countries in the European Economic Area are free.

You agree to receive your invoices exclusively in electronic form.

The Seller retains ownership of the delivered goods until full payment of the order amount.

In accordance with the provisions of Law No. 2000-230 of 13 March 2000 adapting the law of evidence to information technology and relating to the electronic signature, the online provision of the credit card number and the final validation of the order constitute an irrevocable acceptance of the general conditions of sale and the payment.

They also constitute the proof of all the transactions passed by and its customer and are worth proof of the completeness of the said order and the payment of the sums committed by the seizure of the articles appearing on the purchase order. This validation is express acceptance of all operations on the site.

The Customer can view at these stages the details of his order and its total price and correct any errors, before confirming it to express its acceptance.

The Customer will receive an order confirmation email. retains ownership of the items until full payment of the order, that is to say the collection of the price of the order by reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order or which would present to him any form of risk.

Any order implies acceptance of prices and description of items available for sale. reserves the right to verify the personal data provided by the Customer and to adopt all the measures deemed necessary for the verification that the person who placed the order is the person holding the Customer account and / or the means used in order to avoid identity theft or fraudulent payment.

Shipping and Delivery

In case of fraudulent use of a credit card, we reserve the right to suspend the sending of your order and ask you for payment by bank transfer only. is responsible for the proper performance of the contractual obligations towards the customer and resulting from the contract concluded on the site. However, may exonerate itself from all or part of its responsibility by proving that the non-performance or the bad execution of the contract is attributable either to the customer or to the unpredictable and insurmountable fact of a third party to the contract, or to a case of force majeure as defined by French jurisprudence in force, disruption or general strike, total or partial, including postal services and means of transport and / or communication, flood, storm, fire.

Similarly, the responsibility of can not be held in case of breach of contract due to out of stock or unavailability of the product.

Finally, the responsibility of can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion, the presence of computer viruses.

In case of delivery relay point, the carrier can deliver the package in a relay point other than that requested by the customer (for example: following the closure of it for any reason whatsoever), will not know to be held responsible.

The Customer is required to check the condition of the items delivered upon receipt of the products.

Any anomaly concerning the articles (damage, damaged or open parcel, broken article ...) must be immediately indicated to the carrier. any request subsequent to the date of receipt will be admissible.

For any delivery in a Chronopost Pickup Relay, the Customer must check the contents of the package as well as the status of items at the Relay Point before signing any remittance slip (paper or electronic). Any open, incomplete package, and / or any damaged item shall not be accepted by the Customer. The Customer will inform of the problem encountered.

Shipping costs will be charged only for any order placed on the Site where the total amount of the basket will be less than 50 euros and / or whose recipient will be outside metropolitan France (after deduction of any commercial discount). The shipping costs will be specified to the User during the final validation of his order.

We use So Colissimo for deliveries to France, Corsica and Monaco. For deliveries by post, if the recipient is absent at the time of the passage of our transport provider, the package will be deposited at a post office near the delivery address. For deliveries to one of the retailers of the So Colissimo network, the customer will be able to withdraw the parcel within 10 working days upon presentation of an identity document and, in the event of delivery at home, the notice of passage. At the end of this period, unclaimed parcels will be returned to us. We do not accept any responsibility for delivery delays caused by the absence of the recipient of the parcel or its non-withdrawal within the time provided for this purpose. 


Means of payment


Metropolitan France, Principalities of Monaco and Andorra


Payment for purchases is made at the Customer's choice:

• by credit card: Visa, MasterCard, Carte Bleue, issued in France


For any European or north american customer , the credit card must be issued in the European or north american country to which the package is addressed.


Fashionshopgroup reserves the right to verify the personal data provided by the Customer and to adopt all measures deemed necessary for the verification that the person whose bank account is debited is the one who placed an order, in order to avoid any fraudulent payment.

This verification may take the form of a request for proof of identity and / or domicile. Failure of the Customer to respond to a request of this type within 2 days of the request made by will automatically result in the cancellation of the order concerned, and this without any possibility of later claim.

Securing transactions uses all means to ensure the confidentiality and security of data transmitted on the web and on the website As such, the website uses a secure payment module type SSL (Secure Socket Layer).

Fight against credit card fraud

Information related to your order is subject to automated data processing. This automated data processing is intended to define a level of analysis of a transaction and to fight against credit card fraud. and CIC are the recipients of the data related to your order. The non-transmission of data related to your order prevents the realization and analysis of your transaction.

The occurrence of an unpaid due to the fraudulent use of a credit card will result in the registration of details in connection with your order associated with this unpaid within a CIC Lyon bank incident payment file. An irregular declaration or an anomaly may also be the subject of a specific treatment.

In accordance with the Data Protection Act of 6 January 1978 you have at any time, a right of access, rectification, and opposition to all of your personal data by writing by mail and justifying your identity. will also have complete freedom to proceed to the direct cancellation of an order which would present one or more risk factors of fraudulent use of credit card.

At the end of the order process, the following payment methods may be available to pay for your purchases: - credit card (Carte Bleue), - credit card (Visa, MasterCard), bank transfer.

Conditions of exchange

The item (s) returned must be new, unused and in their original box perfectly intact.

Incomplete, damaged, damaged or soiled product will not be exchanged.

Any exchange or return must be the subject of a request for exchange or return within 14 days of the date of purchase from the email:

The Customer may make a single request for return or exchange online by order on the website

Only an exchange for change of size for the same model can be accepted (the bags are not subject to the exchange policy), the cost of return and the costs of returning the new item to the customer will be the responsibility of fashionshopgroup .com in case of exchange of product size, however an article can only be exchanged once.

The Customer must keep the proof of deposit of the parcel that will be given to him by La Poste or Relais Pickup Chronopost. In case of loss of the package, no order release, exchange can be made without this proof of deposit.

State of articles

All returned items (shoes, original packaging, accessories, instructions ...) must be returned perfectly intact and unused (eg brands soles, heels ... etc).

Upon receipt of the package, will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the Customer and such use or damage renders the items unfit for sale. If the return is refused by, the items will then be returned to the Customer at the expense of without the Customer may require any compensation or right to refund. may exercise any corresponding recovery actions with the Client.

Order-exchange shipping

The satisfaction of our customers is important to us. You can contact us at any time at the customer service contact information below. We will review your request as soon as possible and will contact you after receipt of the documents and / or your request or claim. Claims processing can take a long time because it often involves the need to contact the manufacturer of your product. You can facilitate the processing of your complaint by describing the problem as accurately as possible, and by sending us a copy of the invoice or by indicating the references of the order (the order number, customer reference, etc.). In case of no response from us within five (5) working days, we invite you to contact us again. Indeed, it can happen that some e-mails are blocked by the anti-spam filter of our computer system.


The contractual relations between us and our consumer customers are exclusively subject to French law.

If any provision of these GTCS was or became invalid or unenforceable, the validity of the other provisions would not be affected. The invalid or unenforceable provision would then be replaced by the applicable legal provisions.


For any information or question, the Customer Service of can be contacted:

- by e-mail via the contact form from Monday to Friday (excluding public holidays):

RESPONSIBILITY is fully responsible to the Client for the proper performance of the contract concluded with the Customer.

However, the responsibility of can not be engaged for the non-performance or the bad execution of the contract concluded in case of force majeure, of occurrence of a fact attributable to the Customer or of any inconvenience, unforeseeable and insurmountable damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.

The site contains hypertext links that may link to other websites. The responsibility of can not be held liable for the content of these websites if they contravene the legal and regulatory provisions in force.

The responsibility of can not be held liable for failure to comply with the legislation of the country where the product is delivered.

The products are described and presented with the greatest possible accuracy. However, if minor errors or omissions may have occurred regarding this presentation, the responsibility of can not be engaged.

Reservation of title remains the owner of the goods until full payment of the price by the Customer.

Intellectual property

All texts, comments, works, illustrations and images reproduced on are reserved under copyright, as well as intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use is authorized for private use, subject to different provisions or even more restrictive code of intellectual property. Any total or partial reproduction of the site of is strictly prohibited without prior agreement.

Applicable right

These general conditions of use and sale are subject to French law. In case of persistent disagreement on the application, interpretation and execution of these, and in the absence of amicable agreement, any dispute will be under the jurisdiction of the competent French courts.


The fact of placing an order implies the full and complete adhesion of the customer to the present general conditions of sale. Any contrary condition posed by the customer is not enforceable against may not be contractually bound by any other document than these general conditions of sale, and in particular prospectuses or catalogs, which are only indicative. reserves the right to modify these general conditions of sale at any time.

Right of access, rectification and deletion of personal data has a period of 2 months from receipt of the request of the User to respond. At the end of this period, the Customer will be able to seize the CNIL in the event of a negative answer or no response from

The User indicates his surname, first name and postal address. His application must be signed and accompanied by a valid piece of identification bearing his signature. The User can specify the email address to which the answer must be sent.

Transfer of personal data outside the European Union informs the user that his personal data may be transmitted to providers located in europe, the united states or asia in the context of optimizing his advertising campaigns. These service providers act in accordance with the European provisions on the protection of personal data of the "Privacy Shield" agreement. can transfer data related to business relationship activities with the customer.

DISCOUNT COUPONS: may distribute coupons entitling to a reduction in the price of a purchase, either in absolute value or in percentage. Each discount coupon specifies the minimum purchase amount, the online store in which the coupon can be used and the expiry date of the coupon. Certain products and brands may be excluded from the benefit of discount coupons. The materialized by the coupon is not interest-bearing, can not be refunded and is not transferable to third parties. It is not possible to use multiple discount coupons for a single order. The difference between the amount of the discount coupon and the value of your order can be settled by any means of payment offered on the site. the discount coupon is not refundable. If you used a discount coupon when you purchased, we reserve the right to charge you the original price of the goods if, due to a withdrawal, the total amount of the order was less than the value of the order. corresponding discount coupon.


Back to top